Shipping policy

FREE SHIPPING ON ORDERS OF €100 OR MORE!!

Or

PICK UP AT OUR STORE IN EINDHOVEN:

Heuvel Galerie 153 - 5611DK - Eindhoven.

Delivery times and shipping costs!

You can have your order delivered to your home or to another specified address. All orders are delivered by PostNL.

Your order will be delivered to your home within 3 working days.

Shipping/processing fees apply to every order:

Delivery via PostNL:

Shipping costs are as follows:

Netherlands €7.30 (free on orders of €100+)
Belgium €9.45 (free on orders of €100+)
Germany €9.45 (free on orders of €100+)
UK €12.95 (free on orders of €150+)
Rest of Europe €12.95 (free on orders of €150+)
USA €16.95 (free on orders of €150+)

Lab10 ships online orders worldwide.

- Have your order delivered by PostNL!

If you are not at home during the first delivery attempt, PostNL will try to deliver the package again the next day. If the package cannot be delivered on either attempt, PostNL will take your shipment to the nearest PostNL Service Point. The package will remain at the PostNL Service Point for three weeks before being returned to us.

A signature may be required upon receipt of the package. For more information, please visit www.postnl.nl

Alternative delivery address!

You can also choose to have your order delivered to a different address. Convenient if, for example, you are sending the order as a gift or want it delivered to your workplace.

Cancelled items!

We continuously monitor our online product range with the utmost care. Fulfilling your order depends on several factors. Unfortunately, in exceptional cases, it may turn out during processing that a product you ordered is out of stock or does not meet our quality standards. In such cases, the purchase price of the item, including shipping costs, will be refunded to you.

* To meet our delivery times, we partner with PostNL. Currently, 98% of all orders are delivered within the stated timeframe.

EXCHANGES AND RETURNS

How long do I have to return an online order?

You can return your order within 30 days of receipt.

How do I return an order?

We have made returning items as easy as possible, and the reason for the return does not matter.

You will find a return label with your order. Simply attach it to the box and drop the package off at a PostNL service point. It couldn't be easier. Click HERE to find a PostNL service point near you.

What rules apply to returning different items?

Returned items are only accepted if they are unused and, whenever possible, packed in their original packaging with the price tag or sticker still attached.

- Trying on clothing once is not considered use. - Books, CDs, DVDs, games, and cosmetics may only be returned in unopened packaging.

- Certain items cannot be returned. These include:

- Gift cards

- Products customized to your specifications

- Items that are clearly personal in nature or, due to their nature, cannot be returned.

- Audio and video recordings and computer software with broken seals.

- Size/color exchanges!

Do you want to exchange an item for the same item in a different size or color? You can return your order within the return period. Simply place a new order as usual. An order for the same item in a different size or color counts as a new order.

Are there costs associated with returning items?

Yes, return shipping costs are at your own expense.